The resulting app was laser-focused on:
All other features, as well as the application administration, were kept in the primary web/desktop application.
While the main web application used paginated lists to present the user’s entire list of review assignments, the mobile concept pivoted this and reimagined the organization in a way more fitted to mobile.
Using a card-like metaphor, the hierarchy of each review was be presented as stacked layers so that the user would always be able to quickly grasp their location in the structure. Integrated progress bars and task status coloring provided additional dimensions to the communication and increased the information density.
The last layer would always be the single entitlement that needed to be reviewed and then approved or denied. Standard buttons were available at this level, using “thumbs up” and “thumbs down” imagery to convey an informal and personal attitude compared to the respective “approve” and “deny” labels. But since this was mobile, more was possible.
Common gestures move up and down in the stack were first added for navigation. Then, inspired by new experiences in consumer mobile apps, gestures-based decision making was added so that the user could swipe right or left to approve or deny (respectively) the entitlement. This added a new dimension to the process, in speed, engagement, and user satisfaction. It injected enjoyment and playfulness into the enterprise.
After applying the concepts and an iterative build-out of the main application screens, a prototype was created to demo the ideas.
Working with the GovernanceMinder product management team, the mobile prototype was presented to a leading national broadcast company customer for validation and customer feedback. Their response: a USD 2.75M software license contract (renewal).
On the basis of this positive result, a mobile app proposal was written and presented to the internal executive project review board, where it was approved for a project funding round to move to the next phase of development. At this point, the project was transitioned to a different design team.